Refund policy
ALL FIGURE LINGERIE & SWIM
Returns & Exchanges
We want you to feel confident in your purchase. Here's everything you need to know about our return policy.
Our return window
14 days to contact us
Eligible items may be exchanged or returned for store credit within 14 days of purchase for in-store purchases, or within 14 days of delivery for online orders. All returns are reviewed on a case-by-case basis.
What can be returned?
Eligible items must meet all of the following conditions:
- Contact us within the applicable 14-day return window.
- Be in like-new condition, with original tags attached.
- Be unwashed and unaltered.
- Have no stains, scents or damage.
- Include the original packaging and receipt.
Final-sale items
For hygiene reasons, the following items are non-returnable and final sale:
Underwear, bodysuits, swimwear, hosiery and shapewear.
Promotional items, sale items and gift cards are also final sale.
Refunds, exchanges & store credit
All Figure does not offer refunds for purchases. Eligible returns may be exchanged or issued as store credit, subject to our return conditions and review.
Trying a new bra at home can help you decide whether it feels right. We recommend keeping the tags attached and trying it on around the house. If you're unsure about the fit, please contact us before wearing it further.
Returning an online order
01. Contact us
Email info@allfigure.ca or call 905-988-9888 within 14 days of delivery.
02. Tell us about your item
Please explain the reason for your return. We may request a photo of the garment for review.
03. Arrange your return
Contact us before sending your item so we can assist you with the next steps.
Return shipping
Unless an error has occurred on our part in processing or shipping your order, customers are responsible for return shipping costs. Original shipping costs are non-refundable.
All Figure is not responsible for loss or damage during return shipment. Items must reach us safely for an exchange or store credit to be processed.
Need help finding your fit?
Bra sizing can vary between brands and styles. We encourage you to book a professional fitting before ordering online, or contact us for sizing guidance. We can also review your Customer Profile to help you choose a suitable size.
Book a fitting or contact us for help.
Questions about a return?
We're happy to help you understand your options.
All Figure Lingerie & Swim
Price adjustments and price matching are not offered. This includes applying discount codes to orders after they have been placed.